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Specialist - NL Cards Disputes page is loaded

Specialist - NL Cards Disputes

locations
Manila (One Ayala Tower 2)
time type
Full time
posted on
Posted 30+ Days Ago
job requisition id
REQ-10095456

Background on what ING is about:

ING Hubs Philippines (ING Hubs PH) is an international part of the ING organization delivering services to many Business Units across the world for both Wholesale Banking and Retail Banking activities. Working for ING Hubs PH means working with the most diverse workforce and where no challenge is the same.

At ING our purpose is to empower people to stay a step ahead in life and business. We believe that sustainable progress is driven by people with the imagination and determination to make a better future for themselves and those around them.

ING is changing what banking is. For you, that means plenty of opportunities for personal growth in a continuously evolving environment. If this is the environment you thrive in, then apply and join us in changing the future of banking!

Job Overview

Cards Dispute Customer Loyalty Member (Subject Matter Expert/Senior Specialist) is responsible for handling of dispute requests from ING customers.  They assess the customer’s request for correctness and completeness, and analyze the data provided if they are eligible for compensation according to the strict procedures.

Key Responsibilities  

  • Receives and checks completion of requirements prior dispute/chargeback processing.
  • Determine whether the customer is eligible for the compensation.
  • Monitors dispute response, thoroughly validates correctness of dispute response/ representment from acquiring banks, determines disposition and coordinates case feedback and resolution to pertinent units.
  • You should be able to recognize and handle fraud claims (return).
  • Actively initiates, contributes and supervises improvement processes within the team.
  • You will monitor and control quantity and quality of work in your own CLT.
  • You should be able to handle complex cases and will be a sparring partner for stakeholders.

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About ING

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We’re a global bank with a strong European base, and our more than 60,000 colleagues serve around 38 million customers and corporate clients in over 40 countries.

Joining ING means working with friendly and collaborative people towards making a positive impact on people and planet. We believe in empowering the people around us and our customers to stay a step ahead. Working here means having the autonomy to drive progress, helping to create superior customer value and contributing to our ambition of putting sustainability at the heart of everything we do.

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We’ve got plenty of opportunities to match your skills and aspirations! Use the filters below the search bar – like location and job type – to help you find the perfect fit. Start exploring now and discover where your next career move could take you!

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